Refund policy

We stand behind the quality of every item we ship and aim to make the return process straightforward if something isn’t right.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility Requirements

To be eligible for a return, your item must be:

  • In the same condition you received it

  • Unworn or unused

  • With tags attached

  • In its original packaging

You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, contact us at support@alertalphaco.com with your order details.

If your return is accepted, we’ll provide:

  • The return address

  • A return shipping label (if applicable)

  • Instructions on how and where to send your package

Important: Items sent back without requesting a return first will not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

You can always contact us with any return questions at support@alertalphaco.com.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Custom products (such as special orders or personalized items)

Additionally:

  • Sale items are not eligible for return

  • Gift cards are not eligible for return

If you are unsure whether your item qualifies, please contact us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have.
Once the return is accepted, you can make a separate purchase for the replacement item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, your item must:

  • Be in the same condition received

  • Be unworn and unused

  • Include tags and original packaging

  • Include a receipt or proof of purchase

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved.

If approved:

  • Refunds will be issued to your original payment method

  • Processing typically occurs within 10 business days

Please note:

  • It can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@alertalphaco.com.