Refund policy

Return and Refund Policy

We stand behind the quality of every item we ship and aim to make the return process straightforward if something is not right.

30-Day Return Policy

We offer a voluntary 30-day return policy. You have 30 days after your item is delivered to request a return.

To qualify under our voluntary return policy, the item must be:

  • In the same condition in which it was received

  • Unworn or unused, other than trying the item on

  • Returned with its original tags

  • Returned in its original packaging where reasonably possible

  • Accompanied by the receipt or other proof of purchase

How to Request a Return

You may request a return through our customer account portal:

https://account.alertalphaco.com

You may also contact us at support@alertalphaco.com with your order number and details about the item you wish to return.

If the return is accepted, we will provide the appropriate return address, shipping instructions, and a return shipping label when applicable.

Because our products may ship from different fulfillment locations, please do not send an item to the address printed on the original package unless we specifically instruct you to do so.

Customers are responsible for change-of-mind return shipping costs unless otherwise stated. Alert Alpha will cover reasonable return shipping costs when an item arrives damaged, defective, incorrect, or otherwise does not conform to the order.

Cancellations

Orders or individual items may be requested for cancellation through the customer account portal until they have been fulfilled.

Once an item has been fulfilled or shipped, it can no longer be canceled and must instead be handled through the applicable return process.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us as soon as reasonably possible if:

  • The item is defective

  • The item was damaged during delivery

  • You received the wrong item

  • The item materially differs from what was ordered

Please include your order number, a description of the issue, and clear photographs when possible. We will evaluate the issue and provide an appropriate replacement, refund, or other remedy.

Nothing in this policy limits any mandatory legal rights that apply to defective or non-conforming goods.

Exceptions and Non-Returnable Items

The following items are not eligible under our voluntary return policy:

  • Goods made specifically to your individual specifications or clearly personalized

  • Gift cards

  • Sale or clearance items, except where applicable law requires otherwise

  • Items that have been worn, washed, altered, damaged after delivery, or used beyond what is reasonably necessary to inspect them

A product is not considered personalized merely because it was produced or printed after an order was placed. The exception applies to products made specifically to an individual customer’s requested specifications or personalization.

Please contact support@alertalphaco.com if you are unsure whether an item qualifies.

Exchanges

The fastest way to receive a different item, color, or size is to return the original item and place a separate order after the return has been accepted.

Refunds

We will notify you after we receive and inspect your return.

If approved, the refund will be issued automatically to the original payment method. Please allow up to 10 business days after approval for us to process the refund.

Your bank, payment provider, or credit card company may require additional time to post the refund to your account.

If more than 15 business days have passed since your return was approved, please contact support@alertalphaco.com.

European Union Right of Withdrawal

The rights in this section apply to qualifying orders shipped to consumers in the European Union. These statutory rights are separate from, and do not reduce, our voluntary 30-day return policy.

Fourteen-Day Withdrawal Period

You have the right to withdraw from your purchase within 14 days without providing a reason.

The withdrawal period begins on the day that you, or a third party designated by you other than the carrier, receives the goods. When multiple items from the same order are delivered separately, the period begins when the final item is delivered.

To exercise this right, notify us before the 14-day period expires through either:

Your statement must clearly communicate your decision to withdraw from the purchase. Use of the model form is optional.

Returning the Goods

After notifying us of your withdrawal, you must send the goods back without undue delay and no later than 14 days after providing notice.

We will provide the correct return address and instructions after receiving your request.

You are responsible for the direct cost of returning goods when exercising a change-of-mind withdrawal, unless we agree to cover those costs or the goods are defective, damaged, incorrect, or otherwise non-conforming.

You may inspect and try on a product as reasonably necessary to determine its nature, characteristics, and fit. You may be responsible for diminished value caused by handling beyond what is reasonably necessary for that inspection.

Please include original tags and packaging where reasonably possible. Their absence alone does not remove mandatory statutory withdrawal rights, although damage, wear, or unnecessary handling may affect the refundable amount.

EU Refunds

When a valid EU withdrawal is exercised, we will reimburse payments received for the returned goods, including the cost of the least expensive standard delivery option originally offered.

Additional delivery costs resulting from choosing an expedited, premium, or more expensive shipping option are not refundable beyond the cost of standard delivery.

The refund will be made using the original payment method unless you expressly agree to another method that does not result in additional fees.

We will process the reimbursement without undue delay and no later than 14 days after being informed of your decision to withdraw. We may withhold reimbursement until we receive the returned goods or you provide evidence that they were sent back, whichever occurs first.

EU Withdrawal Exceptions

The statutory withdrawal right may not apply to goods made to your individual specifications or goods that are clearly personalized, as well as any other goods excluded under applicable law.

Discounted or sale pricing alone does not remove mandatory statutory rights.

Model EU Withdrawal Form

Complete and send this form only if you wish to withdraw from your purchase.

To:

Alert Alpha LLC
1095A Dewey Rd. Key West FL 33040
support@alertalphaco.com
https://account.alertalphaco.com

I/We hereby give notice that I/We withdraw from the contract of sale for the following goods:

Order number:

Ordered on:

Received on:

Name of customer:

Address of customer:

Signature of customer, only if submitted on paper:

Date: